Help & FAQ's

Standard FAQ (Frequently Asked Questions).

Orders & Payments

1. How can I place an order?

  • You can place an order directly through our website by selecting your preferred product, adding it to cart, and completing the secure checkout process.


2. What payment methods do you accept?

  • We accept: UPI, Credit Cards, Debit Cards, Net-Banking, Wallets.


3. Is online payment secure?

  • Yes. All payments are processed through secure encrypted payment gateways. We do not store your card or banking information.


4. Can I modify my order after placing it?

  • Order modifications may only be possible before dispatch. Once shipped, changes cannot be made.


5. Can I cancel my order?

  • Yes, orders can generally be cancelled with in 24 Hrs. Many products are Customized or personalized cannot be cancelled once production begins.


Shipping & Delivery FAQs

6. How long does delivery take?

  • Estimated delivery timelines:
  • Metro Cities: 2–5 business days
  • Other Cities: 4–8 business days
  • Remote Areas: 5–12 business days
  • Customized jewellery may require additional processing time.


7. Do you offer free shipping?

  • Free shipping may be available above a specified order value. Shipping charges, if applicable, are shown during checkout.


8. Do you ship internationally?

  • Yes, we may ship to selected international locations. Customs duties and local taxes, if applicable, must be borne by the customer.


9. How can I track my order?

  • Tracking the Order is possible via "Track your Order" Tab at the bottom of the Home page.


10. What happens if my package is delayed?

  • Delivery timelines are estimates and may occasionally be affected due to logistics, weather, public holidays, or operational disruptions.


Return, Exchange & Refund FAQs

11. What is your return policy?

  • Please refer Return policy Tab


12. Which products are non-returnable?

  • The following products are generally non-returnable:
  • Customized jewellery
  • Personalized items
  • Earrings (hygiene reasons)
  • Clearance sale products
  • Used products


13. How do I request a return or exchange?

  • You may contact customer support with:
  • Order number
  • Invoice Copy
  • Payment Details
  • Product images
  • Reason for return/exchange
  • Unboxing video (if applicable)


14. How long does refund processing take?

  • We do not process refund you can apply of replacement of product.


Product & Quality FAQs

15. Are your products hypoallergenic?

  • Most products are skin-friendly; however, we advised to review product material details before purchase.


16. How should I care for my jewellery?

  • To increase product life:
  • Avoid water and perfume exposure
  • Store in dry airtight box
  • Clean with soft cloth
  • Avoid chemical contact


17. Are the product photos real?

  • Yes, we use actual product photography wherever possible. variations may occur due to lighting and screen settings.


COD & Security FAQs

18. Is Cash on Delivery available?

  • COD is not available.


19. Is my personal information safe?

  • Yes. Customer information is protected and used only for order processing, customer support, and operational purposes.


Customer Support FAQs

20. How can I contact customer support?

  • You may contact us through:
  • Email : herfables.info@gmail.com


21. What are your customer support timings?

  • Support timings may vary, but most queries are responded to within 24–48 business hours.


22. What should I do if I receive a damaged product?

  • Please contact support within 48 hours of delivery with:
  • Unboxing video
  • Product photos
  • Packaging photos
  • Order details
  • Invoice Details 
  • Payment Details 


23. What if I receive the wrong item?

  • If you receive an incorrect product, please report the issue immediately for verification and resolution.


24. Can I place bulk or gifting orders?

  • Yes, bulk, corporate, festive, and gifting orders may be supported depending on availability, you can contact us on herfables.info@gmail.com.


25. Do you restock sold-out products?

  • Some products may be restocked depending on material availability and production schedules.