Help & FAQ's
ORDERS & PAYMENTS
1. How do I place an order?
Choose the piece you love, add it to your cart, and complete the checkout on our website.
2. What payment options are available?
You can pay using UPI, credit or debit cards, net banking, wallets, or Cash on Delivery (COD).
3. Is my online payment secure?
Yes. Payments are handled through secure payment gateways, and HERFABLES does not store your card or banking information.
4. Can I make changes to my order after placing it?
No. Once an order is placed, we begin processing it promptly so that it can be dispatched as quickly as possible.
5. Can I cancel my order?
Yes. Cancellation requests must be made within 2 hours of placing the order. Please email herfables.info@gmail.com with your order number.
SHIPPING & DELIVERY
6. When can I expect my order?
Our estimated delivery time is 2–5 business days for metro cities, 4–8 business days for other cities, and 5–12 business days for remote areas. Actual delivery may vary depending on the destination and courier service.
7. Is free shipping available?
Yes. Free shipping is available above the applicable order value. If shipping charges apply, they will be displayed during checkout.
8. Do you deliver internationally?
Yes, we ship to selected international locations. Any customs duties, taxes, or other applicable charges are to be borne by the customer.
9. How do I track my order?
Use the “Order” option available at profile to follow your shipment.
10. What if my delivery takes longer than expected?
Delivery estimates can occasionally be affected by courier delays, weather, public holidays, or other unforeseen circumstances.
RETURNS, EXCHANGES & REFUNDS
11. Can I return my order?
No. HERFABLES does not accept general returns.
12. In what situations can I request an exchange?
An exchange is available only when the item arrives damaged during transit, is defective upon delivery, or is the wrong product. The request must be submitted within 24 hours of delivery.
13. Can I exchange something because I changed my mind?
No. We do not offer exchanges because of a change of mind or personal preference, including requests for another design, colour, or product.
14. Do I need an unboxing video for an exchange?
Yes, but specifically for claims involving a damaged, defective, or wrong product. A continuous, unedited 360° unboxing video is mandatory.
The recording must start before the parcel is opened and must continue without pauses, cuts, edits, or interruptions until the product has been completely unpacked.
15. What if the same product is unavailable for exchange?
If your exchange claim is approved but the same product is unavailable, we will provide a refund for the value of the affected product.
16. When do you provide refunds?
HERFABLES does not provide refunds for general returns, change-of-mind requests, or personal preferences. A refund is provided only when an eligible claim for a damaged, defective, or wrong product has been approved and the same replacement is unavailable.
For the complete terms, please refer to our Return, Exchange & Refund Policy.
JEWELLERY & CARE
17. What are HERFABLES jewellery pieces made of?
Our jewellery is primarily crafted in brass and copper, along with carefully selected materials that complement each design.
18. Is HERFABLES jewellery hypoallergenic?
Our jewellery is not hypoallergenic. Since our pieces are primarily made with brass and copper, please keep this in mind if you have sensitive skin or metal sensitivities.
19. How can I care for my jewellery?
For a longer-lasting finish, keep your jewellery away from water and moisture, perfume, lotions, and chemicals. Store each piece in a dry, airtight box or pouch, and gently clean it with a soft, dry cloth. We also recommend removing your jewellery before bathing, swimming, or exercising.
20. Are the images on the website of the actual products?
Yes. We use actual product photography wherever possible. Minor differences in colour or appearance can occur because of lighting, photography, and individual screen settings.
COD & PRIVACY
21. Can I choose Cash on Delivery?
Yes. Cash on Delivery (COD) is available on eligible orders, with a small additional COD charge shown at checkout.
22. How is my personal information used?
Your information is used for essential purposes such as processing your order, arranging delivery, providing customer support, and other necessary operational requirements.
CUSTOMER SUPPORT
23. How can I get in touch with HERFABLES?
For assistance, write to us at herfables.info@gmail.com.
24. How quickly will I receive a response?
Our customer support team generally responds within 24–48 business hours.
25. What should I do if my order arrives damaged, defective, or incorrect?
Please email herfables.info@gmail.com within 24 hours of delivery. Include your order number, details of the issue, clear photographs of the product and packaging, and the continuous, unedited 360° unboxing video.
The unboxing video is mandatory for these claims. Please wait for confirmation from HERFABLES before sending anything back.
BULK & GIFTING
26. Can I place a bulk or gifting order?
Yes. Bulk, corporate, festive, and gifting orders can be accommodated depending on availability. Please contact herfables.info@gmail.com for enquiries.
27. Will sold-out pieces be restocked?
Some pieces may return depending on material availability and production schedules. You can check the relevant product page or contact us for updates.